Terms of Service

Effective 23 September 2026. Last updated 23 September 2026.

These terms are a binding agreement between you and WeaveHub Technologies LLC, 418 Broadway, Suite N, Albany, New York 12207, United States ("WeaveHub," "we," "us"), governing your use of Pocket Protect. By creating an account or using the service you agree to them. If you do not agree, do not use Pocket Protect.

1. What Pocket Protect is, and what it is not

Pocket Protect is a safety-assistance tool. It looks for signs that a message, link, call, or request may be a scam, explains what it found in plain language, and suggests a cautious next step.

It is not an authority that certifies anything as safe, and it never tells you that something is safe. The most it will ever say is that it did not find the usual warning signs, which is not the same thing. A scam can be written so well that no tool and no person can tell. Assessment results, including AI-assisted analysis, can be wrong in both directions: they can miss a real scam, and they can flag something genuine.

Pocket Protect is not a substitute for your own judgement, and it does not replace calling emergency services, your bank, your card issuer, or law enforcement. In an urgent situation, contact them directly using a number you already have. Pocket Protect does not provide legal, financial, medical, or investment advice.

2. Eligibility

You must be at least 18 years old and able to form a binding contract. Every member of a Protection Circle, including the protected person, must be at least 18. You are responsible for everything done under your account.

3. Accounts, Protection Circles, and consent

You may sign in with Apple, Google, Facebook, a passkey, or an email address and password. A subscription and its Protection Circle form a single account boundary.

Adding someone to a Circle requires their agreement. You may not add a person as a protected person without their knowledge and consent, and you may not use Pocket Protect to monitor another adult covertly. The product is deliberately built to make this difficult: a protected person can see exactly what their trusted people can see, and only a High Risk result is shared automatically.

Keep your credentials secure and tell us promptly if you believe your account has been compromised.

4. Acceptable use

You agree not to:

• Submit content you do not have the right to share.
• Use the service to surveil, harass, stalk, or control another person.
• Attempt to gain access to another Circle's data, probe our systems, or defeat rate limits, isolation, or authentication.
• Use the service to commit or facilitate fraud.
• Resell, sublicense, scrape, or build a competing dataset from the service.
• Upload malware, or content designed to exhaust or damage our systems.

5. Your content

You keep ownership of everything you submit. You grant us a limited licence to store, process, and transmit it solely to operate the service for you, including sending it to our AI provider under the conditions in our Privacy Policy. That licence ends when the content is deleted. We do not use your content to train AI models and we do not sell it.

6. Subscriptions, trials, billing, and cancellation

• Trial. Paid plans begin with a seven-day free trial. A valid payment method is required to start a trial, and it must authorise successfully. One trial per person. If the trial ends without payment, the account becomes read-only.
• Renewal. Subscriptions renew automatically at the then-current price for the same period until cancelled. We will tell you before any price change takes effect for you.
• Cancellation. You may cancel at any time. Cancellation takes effect at the end of the period you have already paid for. Purchases made through the App Store are cancelled in your Apple account settings; purchases made on the web are cancelled in the web portal.
• Payment failure. If a charge fails we will retry and notify the billing owner. Service continues undiminished during a grace period before the account becomes read-only.
• Read-only. In read-only state you cannot submit new items for review or start monitored calls. You keep access to everything already there, you keep recovery guidance, and you keep the ability to export and share your own evidence, at no charge. A lapsed subscription never causes your evidence to be deleted.
• Refunds. Purchases made through the App Store are refunded by Apple under Apple's policy; we cannot issue those refunds. For purchases made directly with us, fees already paid are non-refundable except where required by law or where we choose to make an exception. Nothing here limits any statutory right of withdrawal or refund you have under the law where you live.

7. Third-party services

Pocket Protect relies on third parties including Apple, Google, Meta, Cloudflare, and OpenAI. Your use of their services is governed by their terms. We are not responsible for their acts or omissions, and their availability is outside our control.

8. Availability and changes

We may change, suspend, or discontinue any part of the service. If we discontinue the service materially we will give reasonable notice and a way to export your data. We do not promise uninterrupted or error-free operation.

9. Disclaimer of warranties

To the fullest extent permitted by law, Pocket Protect is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including any implied warranty of merchantability, fitness for a particular purpose, accuracy, or non-infringement. We do not warrant that the service will detect any particular scam, that its assessments will be accurate, or that it will prevent any loss.

Some jurisdictions do not allow the exclusion of implied warranties, so some of these exclusions may not apply to you.

10. Limitation of liability

To the fullest extent permitted by law, neither we nor our suppliers will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or funds lost to a scam, arising out of or relating to your use of or inability to use Pocket Protect, even if we have been advised of the possibility.

To the fullest extent permitted by law, our total aggregate liability arising out of or relating to these terms or the service will not exceed the greater of the amount you paid us in the twelve months before the event giving rise to the claim, or one hundred United States dollars.

Nothing in these terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

11. Indemnification

You agree to indemnify and hold us harmless from claims, damages, and reasonable legal costs arising from your breach of these terms, your misuse of the service, or content you submitted that you had no right to submit. This does not apply to claims arising from our own breach or negligence.

12. Termination

You may stop using Pocket Protect and close your account at any time. We may suspend or terminate your access if you materially breach these terms, if required by law, or if continuing to provide the service would create a security or safety risk. Where practicable we will give notice and an opportunity to fix the problem first. On termination you may export your data as described in our Privacy Policy, and sections 5, 9, 10, 11, 13, 14, and 15 survive.

13. Governing law

These terms are governed by the laws of the State of New York, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Section 14 is governed by the Federal Arbitration Act.

14. Dispute resolution, arbitration, and class action waiver

14.1 Talk to us first

Before starting an arbitration or a lawsuit, you agree to send a Notice of Dispute to support@pocketprotect.ai describing the problem and the relief you want, and to give us 30 days to resolve it. We agree to do the same before bringing a claim against you. Most problems are solved here. This step is a condition of starting arbitration, and the time limit for your claim pauses while it runs.

14.2 Agreement to arbitrate

If we cannot resolve the dispute informally, you and we agree that any dispute, claim, or controversy arising out of or relating to these terms, the Privacy Policy, or Pocket Protect, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and whether arising before or after termination, will be resolved by final and binding individual arbitration rather than in court. This includes disputes about the validity or scope of this section, except as stated in 14.5 and 14.7.

14.3 How arbitration works

The arbitration is administered by the American Arbitration Association under its Consumer Arbitration Rules, as modified by this section. Where the AAA's Mass Arbitration Supplementary Rules apply by their own terms, they apply here too. The rules are at adr.org.

• One arbitrator decides the dispute, and their decision is final and may be entered as a judgment in any court with jurisdiction.
• The arbitrator may award the same individual relief a court could, including statutory damages and attorney's fees where a statute provides them.
• We pay the arbitration costs. For any claim where you are a consumer, we will pay all AAA filing, administrative, and arbitrator fees beyond the initial consumer filing fee set by the AAA's consumer fee schedule, and we will pay that initial fee too if you ask and the AAA does not waive it.
• You may choose for the arbitration to be held by telephone or video, decided on written submissions alone, or held in person in the county where you live. We will not ask you to travel.
• Each of us pays our own attorney's fees unless a statute or the arbitrator says otherwise.

14.4 Class action and jury trial waiver

You and we each waive the right to a jury trial.

You and we each agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, coordinated, or representative proceeding. The arbitrator may not consolidate claims of more than one person and may not preside over any form of class or representative proceeding.

14.5 If the waiver fails

If the class action waiver in 14.4 is found unenforceable as to a particular claim or request for relief, then that claim or request must be brought in a court of competent jurisdiction and severed from the arbitration, and the rest of this section still applies to every other claim. The parties do not agree to class arbitration in any circumstance.

14.6 Small claims

Either of us may bring an individual claim in small claims court instead of arbitration, so long as it stays in that court and is brought on an individual basis. This is often the fastest and cheapest route for a small dispute, and nothing here discourages you from using it.

14.7 What is not covered

This section does not apply to, and each of us may bring in court: a claim for public injunctive relief where applicable law provides that it cannot be waived or compelled to arbitration, including under California law; a claim of infringement or misuse of intellectual property; or an application for temporary injunctive relief to prevent imminent harm pending arbitration.

14.8 How to opt out

You may reject this arbitration agreement, keep your right to go to court, and keep using Pocket Protect exactly as before.

Email support@pocketprotect.ai within 30 days of first accepting these terms, with the subject line Arbitration opt-out, stating your name and the email address or sign-in method on your account. That is all we require. We will confirm by email. Opting out has no effect on anything else in these terms, and we will never treat it as a reason to refuse, degrade, or cancel your service.

If we later change this section in a way that is material to you, you will get a fresh 30-day opportunity to opt out of the change.

14.9 If you are outside the United States

If you are a consumer, nothing in sections 13 or 14 deprives you of the protection of the mandatory consumer-protection laws of the country or state where you live, or of your right to bring proceedings there. Where local law prohibits pre-dispute arbitration agreements or class action waivers for consumers, those provisions do not apply to you and any dispute may be brought in your local courts.

14.10 Survival

This section survives termination of your account and of these terms.

15. General

These terms, together with the Privacy Policy, are the entire agreement between us about Pocket Protect. If any provision is held unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. We may update these terms, and we will give notice in the app or by email before a material change takes effect.

16. Contact

WeaveHub Technologies LLC, 418 Broadway, Suite N, Albany, New York 12207, United States
support@pocketprotect.ai